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Returns and refunds

1. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace as may be amended from time to time. Acceptance of returns shall be at our discretion subject to compliance with applicable laws of the territory.

2. Our rules on refunds shall be exercised at our discretion subject to applicable laws of the territory. We may offer refunds at our discretion:

  • 2.1. in respect of the product price;
  • 2.2. local and/or international shipping fees; and
  • by way of store credit vouchers, mobile money transfers bank transfers, or such other methods as we may determine from time to time.

3. Returned products shall be accepted and refunds issued by Kinadu acting for and on behalf of the seller. In respect of digital products or services and fresh food, Kinadu shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other reasons shall be subject to the seller’s terms and conditions of sale.

4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

5. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

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Contact us at {email} for questions related to refunds and returns.

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