Return and Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to ensure you are fully aware of your rights.
If for any reason you are not satisfied with your purchase, you may return it to us within 30 days of the date of purchase. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
To initiate a return, please contact us at [insert contact details] and provide us with your order number and the reason for the return. We will then provide you with a return authorization number and instructions on how to proceed with the return.
Please note that you will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card company’s policies.
Please note that we reserve the right to refuse a return or refund if we determine that the item has been used or damaged by the customer. We also reserve the right to refuse a return or refund if the item was purchased from a third-party retailer or reseller.
We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the item you would like.
If you have any questions about our return and refund policy, please call/WhatsApp 0913 217 7726. We are happy to assist you.